Our Commitment to Your Privacy

Sorted Out is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, disclose, and store personal information when you access or use our website and services.

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, you may contact us using the contact details published on our website.

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Applicable Law

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Access to personal information is restricted to authorised personnel only, and internal policies are enforced to ensure compliance with privacy obligations.

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How We Use Personal Information

We collect and use personal information for the primary purpose of providing our services, including creating accounts (where applicable), processing payments, communicating with you, and improving the functionality of the Site.

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We may also use personal information for secondary purposes where reasonably related to the primary purpose, including customer support, service updates, administrative communications, and analytics, unless you have opted out or such use is prohibited by law.

Payment information is used solely for processing transactions and is not used for any other purpose.

We may use aggregated or de-identified data for reporting, analytics, and business improvement purposes. This information does not identify you personally.

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Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

We may disclose personal information to third parties only where necessary to provide our services, including payment processors, IT service providers, hosting providers, analytics providers, and security services. These third parties are required to handle personal information confidentially and only for the purpose for which it was disclosed.

We may disclose personal information where required or authorised by law, including in response to court orders, subpoenas, or lawful investigations.

 

Collection of Personal Information

The types of personal information we collect may include your name, email address, phone number, account credentials, payment information, and information you input when creating documents.

We only collect personal information that is reasonably necessary for the operation of the Site and delivery of our services.

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes, or enforce our agreements. You may request deletion of your personal information, subject to any legal or operational requirements that require us to retain it.

 

Document Preparation and Confidentiality

Information you provide when creating documents through the Site is treated as confidential. You are responsible for ensuring that your contact details are accurate and that your email account can receive communications from us.

Passwords are not disclosed by telephone or email. Password changes must be completed through the secure account access process.

 

Cookies and Analytics

We use cookies and similar technologies to improve your experience on the Site, analyse usage patterns, and support functionality. Cookies may collect non-identifying information such as browser type, pages visited, and time spent on the Site.

You can manage or disable cookies through your browser settings, noting that some features of the Site may not function correctly if cookies are disabled.

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Advertising and Third-Party Advertising Services

We may use third-party advertising services, including Google Ads or similar platforms, which may use cookies or similar technologies to display advertisements based on your interaction with the Site or other websites.

These services collect non-personally identifiable information for advertising purposes. You may opt out of targeted advertising through the relevant provider’s opt-out tools. Opting out does not prevent you from receiving advertising, but it may be less tailored to your interests.

 

Third-Party Services and Embedded Content

The Site may use third-party services such as mapping services, analytics tools, or website performance tools. Where such services are used, their privacy policies apply in addition to this Privacy Policy.

We may also use website recording or analytics services to understand how users interact with the Site. These services do not capture sensitive personal data entered into forms and are used only for usability and performance improvement.

 

Overseas Disclosure

Where third-party service providers store data overseas, we take reasonable steps to ensure that your personal information is handled in a manner consistent with Australian privacy standards.

 

Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or out of date. Requests can be made using the contact details on our website.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on the Site. Continued use of the Site constitutes acceptance of the updated Privacy Policy.

 

Contact

If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your personal information, you may contact us via the contact details published on the Site.